Returns

RETURNS

Omius Ca is owned and operated by Tribe Merchandising UK Ltd

www.tribesolutions.com

We hope you are excited about your Omius Ca product but if for any reason you want to return it please let us know. You have 30 calendar days from the date you receive your Omius Ca order to return your UNUSED product.

To initiate a return send us an email at sales@tribesolutions.com and please include your original Omius Ca order number.

All applicable promotions, discounts, free items at the time of purchase will be prorated and applied to the amount of refund or credit

Return Policy

1) All returns must be approved by Omius Ca Customer Support. Obtain your approval by contacting us at sales@tribesolutions.com. Items returned without approval will not be eligible for a credit.

2) Returns must be initiated within 30 days of the delivery date

3) All returned products and packaging must be returned in UNUSED CONDITION. Any product(s) showing signs of having been worn will be deemed "unacceptable" and you will be so notified. Unacceptable returns may be reshipped to you following payment of an inspection/shipping fee.

Please note that Omius Ca does not reimburse shipping costs for returns or shipping fees applied at checkout.

5) If you refuse delivery of your order for any reason, you will be refunded the cost of your order less shipping fees.

6) All partial or full refunds will be posted to the original method of payment within 7 business days.

7) Omius Ca is not responsible for items lost or damaged during shipping.

Return Directions

Step 1: Please connect with our Customer Support team at sales@tribesolutions.com to arrange for your return.

Step 2: Place item(s) with original packaging and all original shipping documentation inside the shipping box. Be sure to include your name, contact information, reason for return, and order number in the shipment so that we can properly process your return/exchange.

Step 3: Ensure your name, address and order number are also on the outside of the shipping box, and ship to the following address:

Tribe Solutions Inc
631-1231 Pacific Blvd, Vancouver, BC, V6Z 0E2

Step 4: Ship via a tracked service. Be sure to obtain delivery confirmation and full insurance if necessary. Omius Ca is not responsible for items lost or damaged during shipping.